Policies

HGSW POLICIES

We value your time so please value ours

Cancellations

Cancellation Policy: We have a 24-hour cancellation policy for all appointments. If you are unable to make your appointment notify us at least 24 hours before your appointment, and your appointment will be released without any fee.

  • Late cancels that notify us outside the 24-hour window will be charged a $35 late cancel fee for services $70 & under. Services over $70 will be charged 50% of the total cost of the services scheduled.

  • Late canceling your appointment within 8 hours of the service or a No Call/No Show will be charged the full price of the service that was booked.

  • If card declines, you will not be able to book another appointment with us until you pay for missed appointment. We do this because we reserve your appointment for you and turn others away for that appointment time.

  • In regard to discounted services: the discount will automatically be removed, and you will be charged the full price of service for all No Call/No Show or Late Canceled appointments.

  • In regard to Plasmas Pen, Cosmetic (PMU) Tattoo, and Tiny Tattoo services: All booked plasma pen, cosmetic tattoo and tiny tattoo services require a deposit of 50% of the service cost at time of booking appointment. All deposits are non-refundable and cannot not credited or transfered to other services if you cancel your appointment. Rescheduling all plasma pen and tattoo appointments after the 24 hour policy will result in loss of deposit.

Memberships

*Purchase of a full set of lashes with us is required to be eligible for lash membership pricing.

Memberships require a 3 month commitment

  • There will be a $50 cancellation fee if you cancel before the 3 months of membership.

  • Payment will be auto drafted from a card on file on the same date every month.

  • Membership must be canceled at least 72 hours before your scheduled auto draft date.

  • If your membership auto draft declines, we will try to contact you 3 times to make your membership up to date. If we are unable to update your card on-file after the 3rd attempt, you will be removed from our membership program and there is a $50 reactivation fee to reinstate your membership.

  • Membership does not cover cost of initial full set of lash extensions, it only covers cost of 2 regular fills

  • If you do not use your credit(s) they will roll-over to the next month.

  • Rollover-credits expire after 6 months; use them or lose them.

  • Membership credits are non-refundable

  • Membership credits cannot be used toward other services

  • Membership is not shareable or transferable

  • Membership credits cannot be split

Children | Guests

We kindly ask to leave children at home. We offer a relaxing environment, and it is distracting to other clients to bring children with you to your service. We do not allow guest in the treatment rooms. Guests may wait in our lobby.

Packages

  • Packages are good from one year of date of purchase.

  • Packages are non-transferable and may only be used by one person. They may not be substituted toward other services. 

  • Packages are non-refundable.

Refunds

  • No refunds on services, packages or membership credits or gift card vouchers.

  • All retail sales are final.

Black Friday

The Fine Print: Gift card vouchers are good from 1 year of date of purchase. CG’s CAN be used to purchase drop ship products; but can NOT be used for shipping costs of products. CG’s can NOT be used towards membership credits. Black Friday GC’s CAN be used to purchase packages during our once of year December package sale. GC Can NOT be used toward gratuity.

HGSW SMS Privacy Policy

We value your privacy and the information you consent to share in relation to our SMS marketing service, and email campaigns. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, appointment confirmations, appointment rescheduled and transactional texts, including requests for reviews from us. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

SMS and Email Terms of Services

When opted-in, you will receive text messages (SMS/MMS) to your mobile number. These kinds of messages may include offers, coupons, or other information [add additional description as needed].

  • You can opt-out of this service at any time. Just text “STOP” to the phone number. After you text “STOP” to us, we will send you an SMS reply to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time or text “START,” and we will start sending SMS messages to you again.

  • If you are experiencing any issues, you can reply with the keyword HELP.

  • Carriers, such as AT&T, are not liable for delayed or undelivered messages.

  • Message and data rates may apply for any messages sent to you from us and to us from you.

  • If you have any questions about your text plan or data plan, please contact your wireless provider.

  • If you have any questions regarding privacy, please read our Privacy Policy listed above.